relationship between we and user (you) regarding your use of our website and all software, products, games, virtual social
platform app, features (collectively “WingJoy Products”) and related Services (collectively “Services”) made available,
displayed or offered by or through such website or the third platform authorized by us.
By entering, playing, using or accessing to the Services, you fully agree to the terms of Agreement which may be altered
time by time.
If you do not agree to this Agreement, please exit or stop accessing the Services.
refers to WingJoy Limited (registered in Hong Kong, the People's Republic of China), including its joint ventures and related
"WingJoy Products" is used as shorthand for our online games and products published by WingJoy on behalf of third parties，
including but not limitation to mobile games, virtual social platform app, information headline app, chatting tools,
“Services” refers to products, games, services, content, located at the domains provided by WingJoy. "Stopping" or to
"Stop" an account includes temporarily or permanently banning, terminating or muting an account. If your account is muted,
you can continue to play but will not be able to use free text chat. If your account is banned or terminated, you will
not be able to access your account and any licenses previously granted to you to use WingJoy Products will be revoked.
This means you will lose your account, characters and any in-game items or currency. More information about when WingJoy
may Stop your account can be found in section 7, section 8 and section 9 of these terms and conditions.
"User Content" means all information of any kind (including text, images, video, information and messages) uploaded
or sent by users on or in connection with our Services. Our Services may include social elements which permit players
to come into contact with and chat to other players. Messages exchanged between players, whether in private in-game
messaging or public forums, are included within this definition of User Content.
"Virtual Items" means (a) Virtual Currency, including but not limited to virtual coins, gems, cash, tokens, or points,
all for use in the Service and (b) virtual in-game items.
"Virtual Currencies" is used to describe the in-game currencies that can be purchased in certain WingJoy Products.
Other terms are defined in context below.
3. Terms of the agreement
3.1 Execution requisites
Our allowance to you to use and access the Services is conditioned upon your agreement to all of the terms and conditions
of conduct or instructions specified in any WingJoy Product including our game rules are hereby incorporated in this Agreement
by reference. Your use of Services constitutes your agreement to all such terms and conditions. If you do not agree, you
should not access or use such Services.
By registering for an Account or otherwise using our Services, you represent that you are age 13 or older and you
understand and agree to this Agreement. If you are between the ages of 13 and 18, you represent that your legal guardian
has reviewed and agreed to this Agreement.
You shall not permit the use or access of the Services through your Account by your child/ward if they are below the
age of 13 years old.
You are liable for all activities conducted through your Account, whether or not authorized by you, including without
limitation all purchases and in particular, parents or guardians are liable for all activities of their minor child conducted
through the Account.
We reserve the right, as our sole discretion, to amend, update, change, modify, add or remove portions of these Terms of
including but not limitation: (a) changes in applicable laws; (b) regulatory or security requirements; (c) relevant
guidance or codes of practice; (d) technical alterations to the Services; and (e) to improve clarity and consistency.
Your use of Services after the amended Agreement comes into effect constitutes your agreement to the amended Agreement.
By agreeing to the agreement, we grant you a non-exclusive, non-transferable, non-sharable, personal, limited license,
which can be revoked at any time, to use the Services for non-commercial purposes in accordance with the terms of this
4.1 Intellectual property rights and ownership
THE WINGJOY PRODUCTS AND ANY ASSOCIATED SOFTWARE ARE LICENSED, NOT SOLD. YOUR LICENSE CONFERS NO TITLE OR OWNERSHIP TO
THE WINGJOY PRODUCTS.
NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, YOU ACKNOWLEDGE AND AGREE THAT YOU SHALL HAVE NO OWNERSHIP, TITLE OR
OTHER PROPERTY INTEREST IN ANY WINGJOY PRODUCT OR ACCOUNT, AND YOU FURTHER ACKNOWLEDGE AND AGREE THAT ALL RIGHTS IN AND
TO AN ACCOUNT ARE AND SHALL FOREVER BE OWNED BY AND INURE TO THE BENEFIT OF WINGJOY.
Materials (including without limit all information, software, data, text, photographs, graphics, sound, marks and video)
placed within our Services by us, or on our behalf, are protected by our (or our business partners/suppliers/advertisers or
licensors) copyright and other intellectual property rights. The Services comprise of content, including but not limitation,
WingJoy TM, Abtalalsharq TM , أبطال الشرق TM ,and Rise of Heroes TM and other intellectual property are registered
and/or unregistered in China and other countries, belongs to us and/or our licensors and that are protected by copyright,
trademark, and other intellectual property laws and international convention.
All intellectual property or other rights in any game character, account, content, Virtual Currency, game resource and
Virtual Items in our Services are and will remain the property of us and/or our licensors. You are only granted limited
permission (which can be revoked at any time) to use such content or our Services, subject to and in accordance with the
terms of the Agreement.
All third party’s intellectual property are the property of their respective owners.
We are entitled to immediately terminate this license, without any liability to you in the event of your any violation
of the terms of this Agreement. You may not use the Services or the intellectual property comprised in the Services in a
manner that constitutes an infringement of our or our licensors’ rights.
4.2 License Limitations
You shall not create, modify, adapt, reverse engineer, recompile, reproduce, publish or distribute any derivative works
of any software, utilities, applications, simulators, tools, files or intellectual property derived from, forming or
otherwise used to provide the Services, or otherwise use the Software and Services except as may be expressly provided
in this Agreement or to the extent permitted by law or relevant open source licenses.
You must not use a modified/customized version of the client software or attempt to copy, transfer or sub-license it.
You are not permitted to sell, auction, trade, sublicense, rent, lease, loan or otherwise transfer the Software, Account,
Virtual Items or any copyrighted material for profit.
Please note that any such activity may constitute civil wrongs and/or criminal offences, and we reserve the right to
take such action as appropriate in the circumstances should we become aware that such offences are being committed.
5. Account and securities
To access the Services, we may require you to create an account. When setting up an account for accessing the Services,
you may be asked to choose a character name and set your own password (collectively “account info”).
You must not choose a character name that infringes the rights of any third party, impersonates our staff or other users,
which is deliberately confusing, offensive, racist, obscene, hurtful, unlawful or otherwise inappropriate.
We reserve the right to make such assessment in our sole discretion, change any character name for any reason or take
such other action as we believe appropriate.
You agree to keep your account info safe at all times and not to disclose it to any other person that might jeopardize
the security of your Account. You are solely responsible for maintaining the confidentiality of the Login Information,
and you will be responsible for all activities of all persons who use your account info to gain access to your account.
You are responsible To help ensure the safety of your account info, you must keep your device free of viruses and other
malicious code including Trojans, worms, time bombs, malware and spyware.
In the event you become aware of or reasonably suspect any breach of security, including without limitation any loss,
theft, or unauthorized disclosure of the Login Information, you must immediately notify us and submit an account recovery
request via customer service button within any of our products or services.
Real WingJoy staff will never ask you for your account info.
6. User Content
6.1 User content
You will comply with and be bound by the policies and rules of our Services relating to User Content, including our content
standards policy as set out below.
We reserve the right without notice or refund to record, suspend, remove or delete User Content or to disclose to the relevant
authorities any User Content or muted your account if: (a) it is the subject of a complaint; (b) if we consider that it
breaches our terms and conditions (including our content standards policy) or the rules of a WingJoy Product; (c) if we
consider that such steps are necessary to protect us or others; (d) a criminal act or civil wrong has been committed;
or (e) we are required to do so by law or an appropriate authority.
If you wish to notify us of an allegedly defamatory statement contained on this website or you believe that material has been
dealt with in a way which constitutes infringement of your intellectual property rights, please write to our registered office
above stating the following:
1. Your contact details, including your full name, player name (if applicable), your postal address, telephone number and
2. The full details of the material complained about and the reasons for the complaint.
3. The exact and full URL where you found the material.
4. If the request relates to copyright, provide proof that you are the rights holder and a statement that, under penalty
of perjury, you are the rights holder [or an authorized representative].
Please mark the letter for the attention of the “Customer Support Infringement Team” and ensure the letter is signed and dated.
You have the ability to remove content which you have posted on a WingJoy Product forum. This can be done through the editing
features within the WingJoy Product. If you would like assistance with this, please contact WingJoy via the customer support
section of the applicable WingJoy Product website. You should be aware that removing content from public display may not
ensure the complete or comprehensive deletion of the posted content.
6.2 Content standards policy
This content standards policy sets out our requirements which apply to your User Content. This policy applies in addition to
specific User Content policies, such as any policies on forum posts, in-game chat and private messaging or other policies
within our Services from time to time. In addition to agreeing to comply with the terms of this policy, you also undertake
to comply with the spirit behind it. You must not encourage or assist any other user to breach this policy. You are solely
responsible for your User Content including any User Content you place on any wiki, third-party platform or forum.
• User Content Must Not:
a) Be obscene, hateful, inflammatory, threatening, harassing, sexually explicit or deceptive or fraudulent in anyway; be
disrespectful to an individual's religion or political belief, as well as targeting an individual in such manner.
b) Promote violence or discrimination, promote or endorse any illegal activity or otherwise be objectionable; be defamatory
or an invasion of an individual's right to privacy;
c) Infringe the intellectual property or other rights of any third party, including copyrights, trademarks, database rights,
any rights of confidentiality or any similar rights; attempt to or purport to impersonate any person or misrepresent
your identity, affiliation or connection to any other person;
d) Include hyperlinks or connections to third party websites; contain viruses, Trojans, worms, time-bombs, keystroke loggers,
spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of
any device software, hardware or network;
e) Reveal details that enable you or anyone else to be identified or contacted outside of the game (e.g. last name, postal/email
address or telephone number);
f) Have any commercial purpose; and
g) Involve junk mail, spam, pyramid selling or similar schemes.
6.3 License of user content
You agree that by submitting any material of any kind to us (including but not limited to posting chat) for any purpose connected
with any Services, you are giving us a non-exclusive, perpetual, irrevocable, worldwide, royalty-free license to use, modify,
copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such User Content
rights to the extent permitted by law and that you will not withdraw the submission or attempt to make a charge for its use.
Furthermore, you warrant that you are the exclusive copyright holder in relation to the submission and that the submission
in no way breaches the rights of any other person or entity.
6.4 Safety and abuse
We are under no obligation to (and do not) monitor User Content. You should be aware of the potential risks of using a service
which includes extensive User Content. User Content may be inaccurate, out of date or otherwise inappropriate. We cannot
guarantee that users will comply with our terms and conditions, rules or otherwise behave appropriately. You should
not assume that a person is who he or she claims to be. In your own interests, you should not attempt to contact any
user outside our services.
If you are the victim of offensive or inappropriate behavior or receive any other unwanted communications, you should report
such inappropriate behavior to us via the in game "Report abuse" button after clicking on the offensive statement and
asking for customer services as well as seeking appropriate external help, for example from parents or law enforcement
authorities. If you continue to suffer problems, or are not satisfied, then you must stop using the relevant services.
7. Virtual Items
Virtual Items include (a) virtual currency, including but not limited to virtual coins, gems,
cash, tokens, or points, all for use in the Service and (b) virtual in-game items
a) Virtual Currencies can be used to acquire certain digital goods/services, which we describe below as "Items".
If you obtain Virtual Currency from us, including through apple pay or google-play, you must check that they have been
correctly credited to your account and tell us immediately if not. We have not authorized to any other third party or
website or platform to sell our virtual currencies.
Virtual Currency do not have any inherent value and are not your own private property. When you purchase or receive
Virtual Currency, you do not own the Virtual Currency. Instead they constitute a measurement of the extent of your license
in a WingJoy Product. Similarly, any Virtual Currency balance shown in your account does not constitute a real-world
balance or reflect any stored monetary value.
b) virtual in-game items defined including but not limitation to game resource, gaming equipment, tools, mounts
or any other relating in-game items and/or items could utilize in chatting board or virtual social platform operated
by us. You can gain virtual in-game items by using virtual currencies or through users’ gaming behavior, such as campaigning,
crusade or conquering.
VIRTUAL ITEMS ARE FOR YOUR PERSONAL USE ONLY.
You must not sell or transfer them or make them available to anyone else or attempt to do so, or encourage anyone
else to do any of these things. We do not provide any cash or refunds for Virtual Currency or Items (except as required
by law) and Virtual Currency and Items do not have any real world monetary value.
We may impose additional restrictions concerning the acquisition or redemption of Virtual Currency and Items.
For example, we may cap the amount of Virtual Currency which can be acquired, held or redeemed in any particular period
or we may impose restrictions based on your country of residence.
FOR THE AVOIDANCE OF DOUBT, VIRTUAL CURRENCY HAVE NO CASH VALUE, DO NOT ACCRUE INTEREST AND, UNLESS OTHERWISE REQUIRED
BY LAW, ARE NOT REDEEMABLE OR REFUNDABLE FOR ANY SUM OF MONEY OR MONETARY VALUE FROM WINGJOY AT ANY TIME.
7.3 rights of our action
We reserves the right to restrict access to, delete, reduce or liquidate Virtual Currency:
(1) if you have misused the Virtual Currency or breached any of these terms and conditions; (2) if the Virtual Currency
were awarded in error; (3) if a payment for Virtual Currency is charged back or otherwise cancelled or reversed; or
(4) if you have used Virtual Currency to conduct any fraudulent or illegal activity.
We reserves the right to restrict
access to or delete Items: (1) if you have misused the Items or breached any of these terms and conditions; (2) if the
Items were purchased using Virtual Currency awarded in error; 3) if such virtual items are trading among users in real
world which are strictly prohibited in this Agreement, or (4) if a payment for Virtual Currency used to purchase the
Items is charged back or otherwise cancelled or reversed.
WE MAY AT ANY TIME DECIDE TO END IN PART OR ITS ENTIRETY
THE VIRTUAL ITEMS PROGRAM FOR ALL OR ANY OF OUR SERVICES. BEFORE WE DELETE THE UNUSED VIRTUAL ITEMS, WE WILL ENDEAVOUR
TO CONTACT YOU TO GIVE AT LEAST FOUR WEEKS TO REDEEM THEM.
IF YOUR ACCOUNT FOR AN WINGJOY PRODUCT REMAINS DORMANT
(I.E. IS NOT USED) FOR MORE THAN 150 DAYS, AND THERE IS UNREDEEMED VIRTUAL CURRENCY ASSOCIATED WITH YOUR ACCOUNT, WE
MAY CHOOSE TO TERMINATE YOUR ACCOUNT.
YOU MAY ACTIVATE DORMANT ACCOUNT BY ASKING CUSTOMER SERVICE AND WE WILL
SUPPORT YOUR ACTION THROUGH THECHNICAL TOOLS BY ACTIVATE YOUR ACCOUNT AND RECOVER VIRTUAL ITEMS IN THE ACCOUNT BASED
ON THE DATA RECORD WHEN THE TERMINATION ACTED. HOW EVER THE ALLIANCE/ UNION RECORD WILL NOT RECOVER BECAUSE OF THE EFFECTIVENESS
DEMAND AND LIFE CYCLE SETTING FOR THE ALLIANCE/ UNION.
8. TRADING AMONG USERS
All trading, sublicensing, renting, leasing, loaning, selling or transfers of Accounts, virtual currencies or virtual items,
including without limitation, trading of Account ID, Account Names, Virtual Items and all out-of-game transfers, are
strictly prohibited. Further, any transactions in connection with the Game Resources or other Services amongst Users
or provision of in-games services such as power-leveling for “real-world” payment or payment related to the Services
is strictly prohibited. Unless other permitted by us.
You shall not access or use any Account or Game Resource
pursuant to any sublicense, rent, lease, loan, sale or prohibited transfer arrangement. We are not responsible for any
losses that occur, whether in relation to any trading activities. ANY AND ALL PROHIBITED CONDUCT MAY RESULT IN IMMEDIATE
TERMINATION OF THE ACCOUNTS INVOLVED IN SUCH CONDUCT OR TRANSACTIONS OR TERMINATION OF ACCESS THROUGH ANY ACCOUNTS INVOLVED
IN SUCH CONDUCT OR TRANSACTIONS.
9.Termination of user’s account
We reserve the right to stop, terminate or suspend your account or our service If, acting reasonably, we consider that, including
but not limit:
a) our terms and conditions of this Agreement or any WingJoy Product rules have or may have been breached;
b) there has been fraudulent, unlawful or abusive activity; or
c) it is necessary in order to prevent or stop any harm
or damage to us, to any WingJoy Product, to other players or the general public.
d) your account remains
dormant for more than 150 days.
We may at any time: (i) Stop (as defined above) any or all accounts for WingJoy Products;
(ii) restrict access to any content-uploading or other feature of our service; and/or (iii) restrict access to or delete
virtual intems or anything acquired by means of virtual currency.
WE DO NOT GUARANTEE THE ONGOING SUPPLY OF ANY WINGJOY PRODUCT.
UPON REASONABLE NOTICE TO YOU, WE MAY DEACTIVATE ANY ACCOUNT AND YOU ACKNOWLEDGE AND AGREE THAT YOU ARE
NOT ENTITLED TO ANY REFUND FOR ANY AMOUNTS PAID IN CONNECTION WITH THE ACCOUNT.
10. Refund policy
We are happy to review requests for refunds on a case by case basis. However, refunds are not always possible to give for
many reasons. Unless required by law, we will not refund any amounts paid in relation to our services when:
• You have been the victim of in-game scamming, as there are many warnings about avoiding this on the WingJoy Products
(however, we will try to assist you to recover your account).
• You have been banned from any Services provided by us
for violating this Agreement, any rules of a WingJoy Product or the User Content policy.
• We stop offering
part or all of our services or you decide to cancel your account.
Please note, refunds are given at the sole discretion
12. Maintenance of our services
We will use reasonable endeavors to maintain operation of our services and rectify faults as quickly as possible. We reserve
the right to modify, including by way of regular updates, temporally updates or emergency updates our services and we
may have to suspend operation of any of our services without notice for repair, maintenance, improvement, security or
any other reason. If so, we will do our best to ensure that the suspension is as short as possible. We cannot accept
responsibility for such suspensions, interruptions or errors caused by circumstances outside our reasonable control.
13. Third Party
You may download our products or access our services through third party platforms (such as Apple store, Google-play, Twitter,
Facebook or YouTube). Our services may include links to internet sites or other technologies supplied by third parties
which enable you to pay by means of payment methods provided by third parties, such as Apple store or Google-play.
We make no promises about third party’s sites or their content, product or services as these are outside our reasonable
control. Any third party’s sites or technologies suggested are not endorsed, controlled or verified by us. We do not
guarantee that any suggested technologies will work on your device or be virus free.
ANY SUGGESTIONS MADE ARE NOT
A WARRANTY OF ANY KIND AND WE ARE NOT RESPONSIBLE FOR ANY DISRUPTION, PROBLEM, DAMAGE, DATA LOSS, COST OR INCONVENIENCE
CAUSED BY THIRD PARTY.
WE EXERCISES NO CONTROL OVER THE COPYRIGHT, PATENT OR TRADEMARK COMPLIANCE OR LEGALITY
OF THE THIRD PARTY.
14. LEGAL RESPONSIBILITY
Our services are provided on an “as is” and “as available” basis. We do not warrant that you will be able to access or use
our services at the times or locations of your choosing or that our services will be uninterrupted or free of errors.
Accordingly, we are not liable to you for any loss or damage that might arise, for example, from the inoperability,
unavailability or security vulnerabilities of our services or from your reliance on the quality, accuracy or reliability
of our services.
We expressly disclaims liability for any loss or damage caused by us or our employees or
agents in circumstances where a) there is no breach of a legal duty of care owed to you by us or by any of our employees
or agents; b) such loss or damage is not a reasonably foreseeable result of any such breach; or c) such loss or damage
relates to a business.
By using or accessing our services, you agree to waive all legal duty of care owed to you
by us to the maximum extent allowed by law. The maximum liability of us to you for losses or damages that you suffer
in connection with our services or this Agreement shall not exceed the amount that you paid to us during the six (6)
months prior to the time the cause of action arose.
NOTWITHSTANDING THE FOREGOING, NOTHING IN THE TERMS AND CONDITIONS
OF THIS AGREEMENT SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR ANY LOSS OR DAMAGE, TO THE EXTENT THAT SUCH LIABILITY CANNOT
UNDER ANY APPLICABLE LAW BE EXCLUDED OR LIMITED.
YOU WILL BE LIABLE FOR ANY LOSS OR DAMAGE WE SUFFER ARISING FROM
YOUR BREACH OF THIS AGREEMENT OR MISUSE OF AN WINGJOY PRODUCT.
NOTHING IN THESE TERMS AND CONDITIONS AFFECTS YOUR
STATUTORY RIGHTS AS A CONSUMER
15. Dispute Resolution and Law
If a dispute arises between you and us, we strongly encourage you to first contact us directly to seek a resolution by going
to our customer service site by clicking customer service button within any of our services.
These Terms of Service
laws of the People’s Republic of China, without regard to conflict of law provisions.
Any dispute, controversy, difference
or claim arising out of or relating to this Agreement, including the existence, validity, interpretation, performance, breach
or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred
to and finally resolved by arbitration administered by China International Economic and Trade Arbitration Commission (CIETAC)
under the CIETAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The arbitral award is
final and binding upon both parties
·The law of this arbitration clause shall be the laws of the People’s Republic of China.
·The seat of arbitration shall be Beijing, China.
·The number of arbitrators shall be three. The arbitration
proceedings shall be conducted in Chinese.
constitute the entire agreement between the parties with respect to its subject matter and supersedes any previous terms
and conditions between the parties in relation to such matters.
The limitations, exclusions and restrictions
in these terms and conditions shall inure to the benefit of our licensors, successor and assigns. Headings above are
for guidance only and not binding. If we fail to enforce any provision of these terms and conditions, that failure will
not preclude us from enforcing either that provision (or any similar provision) on a later occasion.
If any provision
of these terms and conditions is found by a court to be invalid, we agree that the court should endeavor to give effect
to the parties' intentions as reflected in the provision and that other provisions remain in full force and effect.
We may transfer all or part of our rights or duties under this agreement provided we take reasonable steps to
ensure that your rights under this agreement are not prejudiced.
As this agreement is personal to you, you may
not transfer any of your rights or duties under it without our prior written consent. A person who is not a party to
this agreement shall have no rights to enforce any term of this agreement.
17． LANGUAGE OF THE TERMS
If we provide a translated version of the Agreement or any other terms or policy, it is for informational purposes only.
In the event of any conflict between a translation of this Agreement and the English version, the English version shall
If you are dissatisfied with this agreement or any aspect of it, please contact us via our customer service site by clicking
customer service button within any of our Services. If you are unhappy with the outcome of your complaint, please write to
our main office address provided within our Service providing us with the following information: your name, username, email
address, the full details of your complaint, WingJoy’s previous response to your complaint and why you disagree with the
outcome. Please mark the letter for the attention of the “Customer Support Complaints Team”.